Benefits of AS9100
What can you expect in return for your investment in an AS9100 Quality Management System (QMS)?
When you become an AS9100 Registered company, you will see a return for your investment in many different areas. Feedback from organizations that achieved certification have realized the following improvements.
Increased Involvement of Top Management: Because of the requirements addressed in the Standard, organizations often see an increased involvement of top management with regards to the Quality Management System. This starts with the setting of the Quality Policy and Quality Goals and Objectives. It continues with Management Review looking at data from the QMS, and taking actions to make sure that Quality Goals are met, new Goals are set, and continual improvement is achieved. The quality policy also ensures that corrective action is taken whenever defects occur, when defects are caught early this lowers cost.
Improved Decision Making: With the QMS in place and working for you, the organization is focused towards the Quality Goals. Management is provided with data on a continual basis and able to see progress or lack of progress towards goals and take appropriate action. The organized, scheduled process of conducting Management Review ensures that this evaluation takes place. It provides the mechanism of reviewing goals and performance against goals on a scheduled basis, and for taking action based on the evaluation.
Increased productivity and Employee Involvement results from the initial evaluation and improvement of processes that occur during the implementation process and from improved training and qualification of employees. Better documentation or control of processes leads to consistency in performance, and less scrap and rework. Managers experience fewer late night troubleshooting calls; employees have more information for troubleshooting problems on their own, and new employees are able to find information they need to follow processes. AS9100 creates a work atmosphere that is open to feedback and idea sharing, allowing employees the chance to provide their thoughts on current processes.
Customer satisfaction increases are seen as Goals and Objectives take the customer needs into account. Customer needs are better understood as customer feedback is sought, received and analyzed. Goals and objectives are adjusted based on the information and the organization becomes more customer driven. As goals focus on the customer, the organization spends less time focusing on individual goals of departments and more time working together to meet customer needs.
Financial Benefits: All of this leads to financial rewards, your reward for your hard work and investment in the Quality Management System. In a study conducted by researchers from UCLA results showed that “U.S. publicly held companies traded on the New York Stock Exchange that receive certification under the ISO 9000 Quality Standard show significant improvement in financial performance compared to those companies that have not pursued the standard.” *
So work with enthusiasm and optimism, knowing that your organization will be significantly improved by this AS9100 implementation project. You are contributing to the future success and profitability of your company.