Section 6.2 Quality Objectives
Quality objectives are measurable goals set to enhance customer satisfaction addressed in Clause 6.2. These goals must be consistent with the quality policy, be monitored, communicated, and updated when appropriate. These objectives are established when an organization plans their AS9100 and are redefined in management reviews as needed. Examples include improving on-time delivery, defects, or scrap. Organizations are required to maintain documented information on the quality objectives.
Examples of quality objectives:
- Obtain 100% customer on-time delivery
- Reduce production defects by 10%
- Average operation efficiency to be >90%
After an organization establishes their quality objectives, next they must determine how and when the objectives will be met, what resources will be needed, who is responsible, and how the results will be evaluated. This information is often captured within a project form.
Quality objectives can be established for any process, and at various levels of an organization, depending on if they are relevant to quality management, and meet the requirements stated above. Ensure that quality objectives are properly communicated throughout your organization so relevant parties are made aware.